Swift ReviewsThis Policy explains how Swift Reviews uses and retains the data you and your customers provide. It supplements our Privacy Policy.
1. Categories of data
- Account data — business profile, login credentials, billing records.
- Customer contact data — names and phone numbers you upload to send review requests.
- Messaging data — review request messages, delivery status, and timestamps.
- Operational data — application logs, error reports, and aggregate usage metrics.
2. How data is used
- Customer contact data is used only to deliver the review requests you schedule and to report results back to you in your dashboard.
- Account and operational data is used to provide, secure, monitor, and improve the Service.
- We do not sell, rent, or share your data with advertisers, and we do not use customer phone numbers for any purpose other than fulfilling your instructions.
3. Retention periods
- Active accounts: we retain account and customer data for as long as your account is active.
- Cancelled accounts: account and customer data is deleted within 90 days of cancellation, except where retention is required by law (for example, billing records).
- Messaging logs: retained for up to 24 months for analytics and compliance, then deleted or fully anonymized.
- Backups: encrypted backups may persist for up to 30 days after deletion before being overwritten.
4. Deletion requests
You can delete individual customer records at any time from the dashboard. To request deletion of your entire account or to make a verifiable consumer request on behalf of an individual, contact privacy@swiftreviews.app.
5. International transfers
Data may be processed in countries other than the one in which you reside. We use appropriate safeguards (such as standard contractual clauses) when transferring personal data across borders.
6. Your responsibilities
You must have a lawful basis to collect and upload customer contact data and to send marketing or transactional SMS to those customers. You agree to honor opt-out requests promptly.