Privacy Policy — Swift Reviews

This Privacy Policy explains how Swift Reviews ("we", "us", "our") collects, uses, stores, and protects information when you use our website and services (the "Service"). By using the Service, you agree to the practices described in this Policy.

1. Information we collect

We collect the following types of information to provide and improve the Service:

Account information: your name, business name, email address, hashed password, and billing details.
Customer contact data you provide: names and phone numbers of customers you add so we can send review requests on your behalf.
Review request data: messages sent, delivery status, timestamps, and any responses or feedback received from customers.
Public review information: review ratings, comments, and other content that customers choose to submit publicly to third-party review platforms.
Usage data: IP address, browser type, device information, pages visited, and actions taken within the app.
Cookies and similar technologies: see our Cookie Policy for more details.

2. How we use your information

We use the information we collect for the following purposes:

To provide, operate, and maintain the Service.
To send review request messages to your customers via SMS or email, based on your instructions and settings.
To track delivery status and request outcomes, such as opened messages and submitted reviews.
To generate reports, analytics, and insights about your review collection activity.
To process payments, manage subscriptions, and prevent fraud.
To send administrative, security, and product-related notifications.
To comply with applicable laws and regulations.

3. How we handle customer information

When you upload customer contact information to the Service, you are the controller of that data and we act as a processor on your behalf. You are responsible for ensuring that you have the appropriate legal basis, permissions, or consent required to contact each customer for review requests.

We will only use customer contact data to send the review requests and related messages you configure, and to provide delivery and status information back to you. We do not use your customer list for our own marketing purposes.

4. How we handle review data

Review data includes the messages sent through the Service, delivery receipts, customer responses, and any feedback collected. We use this data to:

Display request history and delivery status in your dashboard.
Provide analytics, such as send counts, response rates, and estimated review activity.
Enable features like testimonial widgets, where you choose to display customer feedback.

Public reviews submitted to third-party platforms are governed by the policies of those platforms. We may display summaries or links to public reviews that you authorize us to access.

5. Data retention

We retain your account data and customer contact information for as long as your account is active or as needed to provide the Service. If you delete your account or request data deletion, we will remove or anonymize your data within a reasonable time, except where retention is required by law or for legitimate business purposes such as billing records or fraud prevention.

You can request deletion of specific customer records or your entire account at any time by contacting support.

6. Sharing of information

We do not sell, rent, or trade your personal information or customer data. We may share information only in the following limited circumstances:

Service providers: with trusted vendors who help us operate the Service, such as hosting, SMS delivery, email delivery, payment processing, and analytics providers. These providers are only permitted to use data for the specific services they perform for us.
Legal compliance: when required by law, court order, or government request, or to protect our rights, users, or the public.
Business transfers: in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

7. Security

We use industry-standard administrative, technical, and physical safeguards to protect your information, including encryption in transit, access controls, and regular security reviews. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your rights and choices

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, restrict, or export your data. You may also have the right to object to certain processing or withdraw consent where applicable.

To exercise these rights, or to update your privacy preferences within the app, contact us at the address below. We will respond to reasonable requests in accordance with applicable law.

9. Children's privacy

The Service is not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

10. Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the revised Policy with a new "Last updated" date. Your continued use of the Service after the changes take effect means you accept the revised Policy.

11. Contact us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at privacy@swiftreviews.app.